Security
Ottawa

Every security Ottawa engagement begins with a free on-site assessment. One of our certified technicians visits your facility, reviews your current security posture, identifies gaps, and documents your specific requirements — access points, camera coverage zones, alarm zones, integration needs, and compliance obligations. For government facilities, we also review procurement requirements and confirm which hardware vendors are approved under federal supply arrangements. This assessment is at no cost and carries no obligation.

Following the assessment, we prepare a written scope of work that includes equipment specifications, installation methodology, timeline, and pricing. We do not issue verbal quotes. Every security Ottawa proposal is documented so that procurement teams, property managers, and facilities directors have a clear record of what is being installed, why, and at what cost. For government clients, proposals are formatted to support the contracting and approval process required by federal departments.

Installation is carried out exclusively by our own certified technicians — not subcontractors. Family Security employs Lenel OnGuard certified and Kantech EntraPass certified field staff who have been trained directly by the platform manufacturers. This matters because enterprise access control systems require platform-level configuration that generic security installers cannot legally or technically perform. When our technicians commission your system, they configure it correctly against the manufacturer’s specifications — not just physically wire it and hope it works.

After installation, every security Ottawa project goes through a formal commissioning and handover process. We test every door reader, camera zone, alarm trigger, and integration point before signing off. We provide end-user training for your operations and facilities staff, and we leave you with system documentation — wiring diagrams, configuration records, and license information. Post-installation, we offer preventive maintenance contracts and priority service response for clients who want ongoing peace of mind that their security Ottawa investment is performing at specification.

Our maintenance programs cover annual or semi-annual preventive inspections, firmware and software updates, battery replacements, reader cleaning and calibration, and remote diagnostic support. For government facilities with strict uptime requirements, we also offer priority four-hour response contracts. The security Ottawa facilities that have been with us for five, ten, and twenty years are our best evidence that the installation is only the beginning of a long-term relationship — not the end of a transaction.

Not every security Ottawa solution is the same, and the right platform depends on your facility type, size, compliance obligations, and long-term growth plans. Family Security is certified across multiple enterprise platforms — including Kantech EntraPass, Lenel OnGuard, and Genetec Security Center — which means we can provide an honest recommendation rather than defaulting to whatever we happen to carry. Here is a practical guide to the platforms we deploy most often for Ottawa commercial and government clients.

Kantech EntraPass is the preferred access control platform for mid-size commercial facilities in Ottawa — office buildings, retail plazas, light industrial properties, and mixed-use developments. EntraPass supports multi-door configurations from a handful of access points up to several hundred, integrates cleanly with CCTV and alarm systems, and is widely supported by service technicians across the region. For security Ottawa clients who need a reliable, cost-effective platform that can grow with their facility, Kantech EntraPass is typically the right starting point.

Lenel OnGuard is the enterprise-grade Physical Security Information Management (PSIM) platform preferred by federal government facilities, large Crown corporations, post-secondary institutions, and enterprise commercial campuses. OnGuard supports thousands of access points, integrates with HR and identity management systems, and provides the audit trail and reporting depth that government and regulated facilities require. For security Ottawa clients operating in the federal government space, Lenel OnGuard is frequently specified by the tenant or the contracting authority — and Family Security is one of the few Ottawa companies with active Lenel certification.

NDAA-compliant hardware is not a platform — it is a procurement requirement. Under Section 889 of the US National Defense Authorization Act (which Canadian federal procurement has adopted by reference for many supply arrangements), certain camera and network hardware manufacturers are prohibited from use in government facilities. If your Ottawa facility houses federal tenants, Crown corporations, or defence-adjacent operations, every camera, network video recorder, and access control reader must come from an approved vendor list. Family Security maintains an NDAA-compliant hardware inventory and can provide the compliance documentation your procurement team needs to close the file.

For Ottawa commercial clients without government compliance obligations, the platform choice is driven by budget, scale, and integration requirements. A 50-employee office building needs a very different security Ottawa solution than a 200,000 sq ft industrial campus. We scope every project individually and recommend accordingly — starting with what your facility actually requires, not the most expensive option in our catalogue.