About Family Security Inc.
Ottawa’s Trusted Security Integrator
for Over 20 Years
Family Security Inc. is the security integrator Ottawa government and commercial clients rely on — specializing in CCTV, access control, and alarm systems for businesses, institutions, and federal facilities across the National Capital Region.
Who We Are — Security Integrator Ottawa Trusts
Family Security Inc. is the security integrator Ottawa organizations have trusted for over 20 years. We protect commercial properties, government buildings, and institutional facilities across the National Capital Region and Eastern Ontario with professional-grade security systems and certified installation teams.
As a full-service security integrator Ottawa businesses and federal agencies rely on, we design, install, and maintain integrated security systems — from CCTV surveillance and access control to intrusion alarms and complete security system upgrades. Our team holds certifications in Lenel OnGuard and Kantech EntraPass — two of the most trusted platforms in federal and enterprise environments.
Every solution we deliver is NDAA-compliant and built for the rigorous security requirements of Canada’s public sector and regulated industries. As the security integrator Ottawa government facilities turn to, we understand procurement expectations, physical security standards, and the long-term operational requirements that separate professional integrators from general contractors or consumer-grade installers.
Choosing the right security integrator Ottawa facilities trust means working with a team that understands both the technical and operational side of security. We don’t just install equipment — we provide ongoing support, system training, and maintenance so your security investment performs reliably for years. Our bilingual team serves clients in both English and French across Ottawa and the surrounding region.
Unlike national integrators who assign rotating crews and manage projects through a call centre, Family Security operates as a local Ottawa team from start to finish. The technicians who complete your installation are the same people who respond to your service calls. This continuity matters in government and institutional environments where access, documentation, and accountability are taken seriously.
Our project history includes federal office buildings, provincial facilities, multi-tenant commercial properties, and educational institutions across the Ottawa area. Each engagement follows a structured process: site assessment, system design, client review, installation, commissioning, and handover with full documentation. As the security integrator Ottawa clients return to for expansions and upgrades, we build long-term relationships rather than one-time transactions.
Certifications & Compliance
Every security integrator Ottawa clients evaluate should be able to demonstrate specific certifications and compliance credentials. Here is what Family Security brings to every project.
Lenel OnGuard Certified
Authorized security integrator Ottawa and federal facilities depend on for LenelS2 OnGuard enterprise access control — the platform of choice for federal buildings and large-scale commercial facilities across the National Capital Region.
Kantech EntraPass Certified
Certified installer for Kantech EntraPass access control systems — widely deployed in mid-size commercial and institutional environments across Canada, including many Ottawa office and mixed-use facilities.
NDAA-Compliant Equipment
All cameras and hardware we supply meet NDAA Section 889 requirements — mandatory for federal contracts and recommended for all government-adjacent facilities. See the Government of Canada national security page for procurement context.
Licensed & Insured
Family Security Inc. is a fully licensed security integrator Ottawa clients can depend on, operating in compliance with Ontario’s Private Security and Investigative Services Act with full commercial liability coverage on every project.
What We Do
As a full-service security integrator Ottawa commercial and government clients rely on, we cover every phase of a security project — from initial site assessment and system design through installation, commissioning, staff training, and ongoing maintenance.
CCTV & Video Surveillance
HD and 4K IP camera systems, NVR and DVR recording, remote viewing, and multi-site video management. NDAA-compliant hardware including Axis, Hanwha Vision, and Bosch for government-sensitive environments.
Learn about CCTV →
Access Control
Card readers, biometrics, and multi-door controller systems on Lenel OnGuard and Kantech EntraPass platforms. Single-door to multi-building enterprise deployments with centralized audit logging.
Learn about Access Control →
Alarm Systems
Intrusion detection, motion sensors, door and window contacts, and 24/7 monitored alarm response for commercial and institutional facilities across Ottawa and the NCR.
Learn about Alarm Systems →
Security Upgrades & Integration
Modernize legacy systems and integrate CCTV, access control, and alarms into a unified platform. Phased upgrade strategies that minimize operational disruption and extend existing infrastructure investment.
Learn about Upgrades →
Maintenance & Service
Preventive maintenance contracts, emergency service calls, firmware updates, and system health checks. Priority scheduling for contract clients — keeping your security infrastructure performing year-round.
Learn about Maintenance →
Who We Serve
As the security integrator Ottawa government and commercial clients choose for professional-grade security, we work with organizations that need more than off-the-shelf retail solutions. Our clients typically manage facilities where security failures carry real operational, regulatory, or safety consequences.
Whether the project involves a single-building access control upgrade or a multi-site integrated CCTV and alarm deployment across the National Capital Region, we bring the same certified team and documented process to every engagement.
Our experience across sectors means we understand the specific compliance, operational, and documentation requirements that differ from one facility type to the next.
- Federal & Government Buildings
- Commercial Office Buildings
- Schools & Universities
- Healthcare Facilities
- Warehouses & Industrial Sites
- Retail & Multi-Tenant Buildings
- Financial Institutions
- High-Value Residential
The Integration Process — How a Security Integrator Ottawa Project Works
A security integration project that finishes on schedule with full compliance documentation does so because of preparation that happens before the first technician arrives on site. For government and institutional facilities in Ottawa, the difference between a smooth project and one that runs into delays almost always comes down to the quality of the pre-installation work.
Phase 1 — Site Assessment
Every security integrator Ottawa project begins with an in-person site assessment. We walk the facility with a member of the client’s team to document entry and exit points, assess existing cabling and infrastructure, note environmental factors such as lighting and climate exposure, and understand the operational patterns of the building.
For government facilities, we also review security classification requirements or contractor access protocols at this stage. The assessment produces a written summary that informs the system design — it is not a sales walk, and we do not arrive with pre-configured packages.
Phase 2 — System Design
Using the site assessment findings, we produce a system design document that includes camera placements and fields of view, access control door schedules and credential hierarchy, alarm zone configuration, and network and power infrastructure requirements.
Equipment specifications include NDAA compliance documentation where required. For clients on Lenel OnGuard or Kantech EntraPass, we select the appropriate platform tier based on the number of doors, users, and integration requirements — not on margin. The design is provided to the client for review before any equipment is ordered.
Phase 3 — Procurement & Preparation
For government clients, this phase includes procurement documentation such as equipment compliance attestations, company certifications, and insurance certificates required by the contracting authority. We are experienced with the documentation requirements common to federal procurement and provide these records promptly to avoid project delays.
Hardware is ordered from verified supply chains to ensure NDAA compliance is traceable. Pre-installation site preparation — conduit runs, backbox installation, network switch configuration — is coordinated with the client’s facilities team to minimize disruption to building operations.
Phase 4 — Installation & Commissioning
Installation is performed by our certified Ottawa technicians — the same team that completed the site assessment and reviewed the design. As a security integrator Ottawa clients rely on for accountability, we do not subcontract installation to third-party crews. This matters for continuity, for documentation accuracy, and for the quality of the commissioning process.
Commissioning follows installation: every camera is verified for coverage and focus, every door controller is tested for credential acceptance and fail-safe behaviour, every alarm zone is walk-tested, and the completed system is reviewed against the original design document to confirm full scope delivery.
Phase 5 — Documentation & Handover
Commissioning is followed by a structured handover that includes an as-built drawing showing final equipment placement, a credential and zone configuration record, user training for administrative staff, and a system reference document for facilities management.
For government clients, the handover package meets institutional documentation standards. For commercial clients, it provides the reference information needed to manage the system day-to-day without calling a technician for routine questions.
Phase 6 — Ongoing Maintenance
The relationship does not end at handover. As the security integrator Ottawa clients return to for ongoing support, we offer preventive maintenance contracts covering scheduled inspections, firmware updates, hardware health checks, and priority service response.
Proactive maintenance reduces system downtime, extends hardware life, and catches issues before they affect building security. Maintenance visits also serve as an opportunity to identify incremental upgrades that extend the life of your infrastructure without requiring a full system replacement.
Security Integrator Ottawa — Common Questions
Selecting a Security Integrator Ottawa — What to Look For
Not every company that installs cameras or access control systems qualifies as a certified security integrator. The distinction matters, particularly for government and institutional clients in Ottawa where compliance, documentation, and long-term platform support are non-negotiable requirements.
Certifications Are Not Optional for Government Work
A security integrator working on federal or provincial facilities in Ottawa must hold verifiable credentials. For access control, this means factory certification on the specific platform being installed — not just general familiarity. Lenel OnGuard and Kantech EntraPass both require certified installer status to access firmware updates, warranty support, and advanced configuration tools.
A non-certified installer can physically mount the hardware, but cannot fully configure or support the platform. Family Security holds current factory certifications on both Lenel OnGuard and Kantech EntraPass.
NDAA compliance is equally important. Section 889 of the National Defense Authorization Act prohibits specified manufacturers’ hardware in environments connected to federal funding or contracts. An integrator who cannot provide NDAA documentation for every hardware component proposed is a compliance risk, not just an administrative inconvenience.
Local Versus National — What the Difference Actually Means
National integrators serving Ottawa often staff projects with regional crews that have limited familiarity with the specific facility type, local procurement expectations, or the bilingual service requirements common across the National Capital Region. Project management is frequently handled remotely, which means change orders and service calls travel through a dispatch chain before reaching anyone with authority to act.
As a local security integrator Ottawa organizations have worked with for over 20 years, we manage projects directly. The same team that does the assessment does the install. The same technicians who commissioned the system respond to service calls.
This continuity matters most when something unexpected happens during a project — a structural obstacle, a scheduling conflict, a scope change — and a fast, informed decision is needed rather than a request escalated through a national operations team.
Government Procurement Experience
Ottawa’s government and institutional sector has procurement requirements that differ significantly from commercial projects. Requests for proposals often include mandatory criteria around certifications, insurance levels, NDAA compliance, and bilingual capability. Responses require specific documentation formats. Site access requires advance coordination. Schedule constraints are real.
A security integrator Ottawa government clients can rely on has done this before. Family Security has experience with federal procurement documentation requirements, government facility access protocols, and the structured project delivery process that institutional clients expect. We do not learn these requirements on your project.
Platform Continuity Matters
A security system is a long-term investment. The access control platform deployed today will need software updates, configuration changes, and hardware additions over the next five to ten years. Choosing an integrator who holds current certification on your platform — and will continue to hold it — means you have a support path for the life of the system.
Choosing based on lowest initial price from a non-certified vendor means you may need to rebuild the support relationship within a few years, at significant cost and disruption. Both Lenel OnGuard and Kantech EntraPass require certified installers for certain support and upgrade procedures.
Family Security’s certifications are maintained through ongoing factory training, ensuring our technicians remain qualified to support both platforms as they evolve. For Ottawa clients managing long-term security infrastructure, this is the type of continuity that matters at renewal, expansion, and upgrade time.
Service Area
As the security integrator Ottawa and Eastern Ontario organizations rely on, we serve the full National Capital Region — including Kanata, Nepean, Orléans, Gloucester, Barrhaven, and Gatineau. Whether your facility is in the downtown core or the region’s outskirts, our team provides on-site installation, service, and support.
All service calls are handled by our local Ottawa technicians — no subcontracting, no national dispatch centre. For larger projects or specific regional coverage questions, contact us directly to discuss your site.
Ready to Secure Your Facility?
Talk to Ottawa’s trusted security integrator. We’ll assess your site and recommend the right solution — no obligation.