Privacy Policy

Effective Date: 2026-02-25

Family Security (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information collected through our website and during the course of providing security system services.

This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following information when you submit a consultation request or interact with our website:

Full name
Email address
Phone number
Organization name
Project location
Project details and technical requirements
Any documents uploaded (site plans, RFPs, etc.)

We may also collect limited technical information automatically, including:

IP address
Browser type
Pages visited
Website usage data

2. How We Use Your Information

We use collected information to:

Respond to consultation requests
Provide quotes and proposals
Deliver commercial and institutional security services
Communicate regarding ongoing or potential projects
Improve website functionality and user experience

We do not sell, rent, or trade your personal information.

3. Consent

By submitting a request through our website, you consent to the collection and use of your information for the purpose of responding to your inquiry.

You may withdraw consent at any time by contacting us.

4. Information Sharing

We may share information only when necessary to:

Fulfill a service request
Work with trusted subcontractors or suppliers
Comply with legal obligations

All third parties are expected to handle information securely and in accordance with privacy regulations.

5. Data Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of online transmission is completely secure.