Ottawa’s Trusted Security Integrator
for Over 20 Years

Family Security holds factory certifications in Lenel OnGuard and Kantech EntraPass — the two most common enterprise access control platforms deployed in Ottawa government and commercial environments. We are also a licensed security contractor under Ontario’s Private Security and Investigative Services Act and supply only NDAA-compliant hardware. These credentials make us a qualified security integrator Ottawa federal and institutional clients can include in procurement processes without additional compliance risk.

Certifications are renewed through ongoing factory training, which means our technicians work with the latest platform versions and firmware. For clients on Lenel OnGuard or Kantech EntraPass, this matters when it comes to software upgrades, integration troubleshooting, and warranty support — all of which require certified installer status.

Yes. Federal and provincial government work represents a significant portion of our projects. As a security integrator Ottawa federal facilities rely on, we are experienced with government procurement processes including MERX and Buyandsell, NDAA equipment requirements, and the security documentation standards required for work in secured or restricted environments.

We understand how to work within the access limitations and scheduling constraints typical of occupied government buildings — including phased installation to avoid operational disruption, security clearance coordination where required, and post-installation documentation for facility management records.

We serve Ottawa and the full National Capital Region including Kanata, Nepean, Orléans, Gatineau, and Eastern Ontario. All installations and service calls are handled by our local Ottawa technicians — no subcontracting or national dispatch centres.

For larger regional or multi-site projects beyond the NCR, contact us to discuss scope and travel coverage. As the security integrator Ottawa organizations have relied on for over 20 years, we have the team depth to handle multi-location rollouts without compromising response times for existing clients.

Yes. Our team provides consultations, proposals, on-site service, and documentation in both English and French. This is especially important for clients in Ottawa, Orléans, Gatineau, and other bilingual parts of the National Capital Region where a bilingual security integrator is a practical operational requirement — not just a preference.

For government clients with official languages obligations, we can deliver all project communications, system documentation, and training materials in both languages. This eliminates the need to coordinate translation separately and ensures accurate technical terminology throughout the project lifecycle.

We offer preventive maintenance contracts covering camera cleaning, firmware updates, hardware inspection, and priority service response. As a local security integrator Ottawa clients can reach directly, we don’t route service requests through a national centre — you call our Ottawa team and we respond.

Contract clients receive priority scheduling for urgent issues. Maintenance visits also serve as an opportunity to review system performance, identify aging components before they fail, and recommend incremental upgrades that extend the life of your security infrastructure without requiring a full system replacement.

Use our online quote request form or call (343) 505-6500. Most commercial and government projects begin with a free on-site assessment. We respond within one business day. English and French service available.

For straightforward projects, a phone consultation may be sufficient to provide a preliminary estimate. For larger or more complex facilities, an on-site assessment ensures the proposal accurately reflects your specific layout, infrastructure, and operational requirements — with no obligation to proceed.